If your package arrives warm or the ice packs are fully melted:
Touch the vials
If they still feel cool, they are safe to use
If they feel room temperature or warm, continue below
Take photos
Inside the box
The medication
Ice packs
Labels
Contact support immediately
We will review the situation
If the medication is unsafe, the pharmacy will replace it
Do not use medication that arrived warm unless a Mevo Health team member confirms it is safe.