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Why Is My Tracking Number Not Updating?

Understanding pharmacy workflows.

Maya avatar
Written by Maya
Updated over 2 weeks ago

This is very common and usually not a problem.

Tracking often shows “Label created” for 24–72 hours because:

  • The pharmacy creates your label early

  • Your medication is still being prepared

  • Carriers haven't scanned the package yet

If more than 3 business days pass with no movement, message support and we will investigate for you.

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