Certain GLP-1 related medications require temperature-conscious shipping to help maintain medication stability during transit.
Mevo Health partner pharmacies use insulated cold-chain packaging designed to help protect your medication throughout delivery.
What Cold-Chain Packaging Includes
Your shipment may include:
An insulated shipping liner
Gel cold packs
A temperature-conscious shipping box
Secure vial placement
A sealed interior pouch to help manage moisture during transit
These materials are intended to slow temperature changes while your package is in transit.
Are Melted Cold Packs Normal?
Yes. Cold packs may partially thaw or soften during shipping, especially during warmer weather or longer transit times.
This can be a normal part of the shipping process and does not automatically mean your medication is unusable.
When to Contact Support
Please contact Mevo Health support if your shipment arrives:
Hot to the touch
Damaged or leaking
Opened or compromised
Missing contents
Significantly delayed
A licensed provider or pharmacy representative can review the situation and advise you on next steps.
Need Additional Help?
For guidance about storing your medication after delivery, please refer to the medication storage article in the Mevo Health Help Center.
If you have any more questions, you can contact the Mevo Health support team through live chat.