If your shipment arrives warm or the cold packs have fully melted, do not use the medication until the shipment has been reviewed.
Step 1: Take Photos
Please take clear photos of:
The inside of the shipping box
The medication vial
The cold packs
Shipping or prescription labels
Any visible damage or leakage
These photos help the pharmacy or support team evaluate the shipment condition.
Step 2: Contact Support Promptly
Reach out to Mevo Health support as soon as possible so the situation can be reviewed.
A pharmacy representative or licensed provider may review:
Transit conditions
Packaging condition
Delivery timing
Medication temperature concerns
Step 3: Wait for Guidance
Do not inject or use the medication until you receive instructions from Mevo Health support or the dispensing pharmacy.
The team will advise whether:
The medication is appropriate to use
Additional review is needed
A replacement shipment or further action may be appropriate
Need Additional Help?
Warm shipments can happen for a variety of reasons, including weather conditions or carrier delays. Prompt review helps ensure medication safety and proper next steps.
If you have any more questions, you can contact the Mevo Health support team through live chat.