Because we work with multiple licensed pharmacy partners, your medication may occasionally look different from previous shipments.
Small differences in packaging or appearance can be normal and may include:
Bottle or vial size
Label format or design
Cap color
Syringe packaging
Pharmacy branding or packaging materials
Your medication solution should still appear clear and properly sealed when it arrives.
What Is Usually Normal?
Depending on the pharmacy fulfilling your prescription, it is normal for:
Labels to look different
Packaging to vary
Bottle shapes or sizes to change
Syringes or alcohol pads to be packaged differently
These differences do not necessarily mean there is a problem with your medication.
Important: Always read the prescription label included with your current shipment before taking your medication.
When to Contact Support
Do not use your medication and contact support if you notice:
Cloudiness
Floating particles
Discoloration
Leakage
Broken seals
Cracked vials or damaged packaging
Our support team can help review the shipment and coordinate with the pharmacy or licensed provider if needed.
Need Additional Help?
If your medication looks different from a previous shipment and you are unsure whether it is safe to use, please contact the Mevo Health support team through live chat before injecting or taking your medication.