Refills & Account Management
Managing your ongoing treatment, refills, and Mevo Health account.
How Do Refills Work?A step-by-step guide to your refill process.
When Will My Refill Ship?Understanding refill timing.
How to Pause, Delay, or Resume Your TreatmentControl your shipment timing easily.
How Do Increases Work for Refills?How your provider decides when to increase your dose.
How to Switch Medications (Semaglutide ↔ Tirzepatide)Switching is simple if medically appropriate.
How to Update Your Payment MethodSteps to fix failed payments or add a new card.
How to Update Your Shipping AddressMake sure your medication goes to the right location.
How to Log Into Your Mevo Health PortalAccessing your dashboard.
How to Reset Your Password or Recover Your AccountEasy account recovery.
Why Is My Refill Delayed?Common causes + what to do.
What If My Refill Arrives Warm?Temperature safety explained.
How to Cancel or Restart Your TreatmentYou’re always in control.